Local System Admins in Dx5 have the ability to perform a variety of crucial operations for their users, including pushing temporary passwords to those in need of a reset. Users will be asked to reset their permanent password upon their first sign in with the temporary password pushed. To reset a user password:
- Navigate to Admin > Users & Roles
- Locate the user in need of a reset, and click the dual blue arrows to the right of their credentials to expand the Quick Actions menu.
- Click "Reset Password" (see screenshot below)
The temporary password generated upon clicking "Reset Password" will be displayed to the Local System Admin on the next page. The Admin can either provide the password to the user, or elect to "Send Out An Email Notification" directly to the user.
Note: Users who have attempted to log in to Dx5 with the incorrect password more than 10 times will be considered "locked out". Reach out to Support at firstname.lastname@example.org to have our team unlock the user prior to performing a password reset.