Manage Billing Preferences (Change or Update Payment Method, ACH or Credit Card) (Read Time: 3 mins)

All payment updates can be made through your Customer Portal through our invoicing software. To access your billing portal, simply click the Billing button in your DISTILL x 5 navigation pane. 

You can add, update or change payment methods and see your invoice and payment history.

The only email address that can access this portal is the Billing Contact for your company. To change billing contacts or the business address on file, please email billing@fx5solutions.com.

Here's what the portal looks like:

Once logged in, click "Payment Methods" to update your card or bank account on file:

Detailed ACH Instructions:

After Selecting "Payment Methods", above:

• If you do not already have a payment method on file, select Direct Debit.
• If you do have a payment method on file, and are adding an additional or replacement payment method, select Add New > Direct Debit.
• After reviewing the ACH authorization agreement, click Set Up ACH.
• To automatically connect your bank account via Stripe, select Agree and Continue.
  or
• To manually enter details, select Manually Verify Instead.
• Enter the required details.
• Verify account ownership. Note: An unverified account is not functional and cannot be used to make a payment. It is your responsibility to keep your payment methods up to date to avoid past-due invoices which can put your operation at risk of a service interruption.
• If your bank is part of the Stripe network, your account is successfully set up for ACH after this step.
  or
• If your bank is not a part of the Stripe network, you’ll need to verify ownership by confirming the amount of two microdeposits (less than $1.00 each):
• When the microdeposits have been made, you’ll receive an email from Stripe with the subject “Verify your bank account for FIVE x 5”. Microdeposits are typically sent to your account the day bank information is entered through the billing portal or the next business day.
• To confirm the amounts, log into your billing portal.
• Select Payment Methods and select the ACH account marked “Pending Verification”
• Select Verify and enter the amount of the microdeposits (e.g., $0.38)
• Click Verify
• Your ACH method is ready to use for your next payment.

If you receive an error or need any assistance, please reach out to billing@fx5solutions.com for help!