Fulfillment: Cancel Shipped Order (Read Time: 2 mins)

Note: For a video resource on cancelling a shipped customer order, please see this article.

To amend an order whose status has been changed to Shipped, you must first Cancel the Shipped order.

To Cancel a Shipped order:

• Navigate to Fulfillment > Orders, and click the Shipped Orders tab
• Click the gold, hyperlinked Order # of the order needing to be updated
• Navigate to Order Actions > Change Status
• Keep the default date/time, click the button for Cancel (shipped inventory will be returned), and Change Status to confirm. Note: The default date/time should be the same as entered when the order was originally marked as Shipped. Keeping the default date/time will ensure that when/if the order is re-shipped, the transaction time is maintained for accurate record keeping.
• This order will now appear in the Cancelled Orders tab from the Fulfillment Orders overview

• Click the Canceled Orders tab from the Fulfillment Orders overview, and open the Order via the gold Order # hyperlink
• Navigate to Order Actions > Change Status. Within the Change Status form, you may re-ship the Order and have your inventory depleted accordingly.